Question 1

How do I place an order?

Accepted Answer

You can place an order by browsing our collections, selecting your desired items, adding them to your cart, and proceeding to checkout. You'll need to create an account or check out as a guest.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and secure online payment methods including PayFast and Instant EFT. All transactions are processed in South African Rand (ZAR).

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placing them. After this window, please contact our customer service team for assistance.

Question 4

Do you offer gift wrapping?

Accepted Answer

Yes, we offer gift wrapping services for R50 per item. You can select this option during checkout.

Question 5

What are your shipping costs?

Accepted Answer

Standard delivery is free for orders over R1000, otherwise R99.99. Express delivery is R199.99, and same-day delivery (in major cities) is R299.99.

Question 6

How long will my delivery take?

Accepted Answer

Standard delivery takes 3-5 business days, express delivery 1-2 business days, and same-day delivery is available for orders placed before 11am in major cities.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within South Africa. We're working on expanding our shipping options to neighboring countries.

Question 8

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the courier's platform.

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day return window for unused items with original tags attached. Standard-sized items can be returned for free, while oversized items incur a R50 return fee.

Question 10

How do I return an item?

Accepted Answer

Log into your account, select the items you wish to return, choose your preferred return method, and either drop off at a partner location or schedule a pickup.

Question 11

When will I receive my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your return. The amount will be credited back to your original payment method.

Question 12

Can I exchange an item?

Accepted Answer

Yes, you can exchange items within the 30-day return window. Simply initiate a return and place a new order for the desired item.

Question 13

How do I find my size?

Accepted Answer

Check our comprehensive size guide for detailed measurements. You can find it under the Customer Service section or on individual product pages.

Question 14

Are your sizes true to fit?

Accepted Answer

Our sizes generally run true to standard South African sizing. We recommend checking the size guide and product reviews for specific fit information.

Question 15

What if an item doesn't fit?

Accepted Answer

You can return or exchange items that don't fit within our 30-day return window, as long as they're unworn with tags attached.

Question 16

How do I create an account?

Accepted Answer

Click the 'Account' icon in the top navigation and select 'Create Account'. Fill in your details and verify your email address to complete registration.

Question 17

Can I order without an account?

Accepted Answer

Yes, you can check out as a guest. However, having an account makes it easier to track orders and manage returns.

Question 18

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and follow the instructions sent to your email to reset your password.

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